The National Identification and Registration Authority (NIRA) has held discussions with the Inspectorate of Government on public concerns, service delivery challenges and measures to improve the quality of services offered to Ugandans.
The engagement brought together NIRA’s Board and senior management and a delegation from the Inspectorate of Government led by Deputy Inspector General of Government Anne Twinomugisha Muhairwe.The meeting provided an opportunity for NIRA to explain its expanding national responsibilities and the staffing challenges affecting its operations as it continues to serve citizens across the country.During the discussions, the Inspectorate of Government raised concerns relating to customer care, accountability and the need for public institutions to respond more effectively to citizens seeking government services.
The engagement also allowed NIRA to receive direct feedback on areas requiring improvement, with discussions focusing on how the authority can strengthen its systems and ensure that public concerns are addressed more efficiently.Deputy Inspector General of Government Muhairwe acknowledged the importance of listening to citizens and addressing complaints, emphasising the need for public institutions to remain responsive to the people they serve.
Meanwhile, the Inspectorate of Government’s Director of Legal Services commended NIRA for the visible improvements in service delivery, recognising the progress made by the authority in fulfilling its responsibilities.NIRA reaffirmed its commitment to using public feedback to improve service standards, strengthen accountability and deliver professional, timely and reliable identification and civil registration services to every Ugandan.
