The Uganda Communications Commission (UCC) has firmly defended its ongoing crackdown on unlicensed public Wi-Fi operators, saying the exercise is designed to protect internet users, promote fair competition, and strengthen trust in Uganda’s fast-growing digital economy. The regulator maintains that while public Wi-Fi services have become an important source of connectivity, all providers must operate within the law.
UCC Executive Director Nyombi Thembo said the Commission recognizes the vital role public Wi-Fi hotspots play in expanding internet access and creating employment opportunities, especially for young entrepreneurs. He noted that many Ugandans rely on these services for communication, education, business, and access to online opportunities. However, he emphasized that growth in the sector must be accompanied by compliance with regulatory requirements.Thembo explained that telecommunications remains one of the most sensitive sectors in the country because it involves the transmission of personal information, financial transactions, and critical business communications.
For this reason, the government cannot permit operators to provide services without proper authorization, as such practices could expose consumers to risks and weaken confidence in digital services.The Commission recently launched enforcement operations targeting individuals and businesses offering public internet services without obtaining the required licences. While some operators have expressed concern about the move, UCC insists that the action is necessary to ensure order and accountability within the communications industry.
According to the regulator, licensed operators invest significant resources to meet legal, technical, and security obligations. Allowing unlicensed providers to compete in the same market without adhering to similar standards would create an unfair business environment and discourage legitimate investment in the telecommunications sector.Thembo stressed that the objective of the exercise is not to punish entrepreneurs but to encourage them to formalize their businesses. He said licensed operators enjoy greater credibility, regulatory support, and opportunities for long-term growth, adding that compliance helps build a stronger and more reliable communications ecosystem for all Ugandans.To make the transition easier, UCC continues to encourage operators to apply for the appropriate Public Service Provider licence through its online platform.
The Commission says the licensing process is straightforward and that complete applications are processed within a reasonable timeframe, allowing businesses to operate legally and confidently.Looking ahead, UCC is considering the introduction of a special licensing category tailored for organized youth and women’s groups interested in offering public Wi-Fi services. The proposed initiative aims to make entry into the sector more accessible while ensuring that operators meet the standards necessary to protect consumers and support Uganda’s vision of a secure, inclusive, and sustainable digital future.
